Refund & Cancellation Policy

1. Subscription Cancellation

You can cancel your DesiDu Milk subscription at any time, without penalty or hidden charges. To cancel:

• Contact us via phone or email with your subscription details
• Your cancellation will be effective from the next scheduled delivery
• We recommend cancelling at least 24 hours before your next delivery date
• You will receive a confirmation of your cancellation

2. Pause Subscription

If you want to temporarily stop your deliveries without cancelling:

• You can pause your subscription for up to 2 weeks
• Your subscription will automatically resume after the pause period
• No charges will be made during the pause period
• You can pause multiple times or request a longer pause by contacting us

3. Refund Policy

Our refund policy is as follows:

• If your subscription is cancelled before your first delivery, a full refund will be issued within 5-7 business days
• If you cancel after receiving at least one delivery, no refund will be issued for the delivery received
• Refunds for future scheduled deliveries will be processed if cancellation is done before the delivery date
• Refunds will be credited to the original payment method used
• Processing of refunds typically takes 5-7 business days

4. Quality-Related Refunds

If there is an issue with the quality, freshness, or condition of the delivered milk:

• You must report the issue within 24 hours of delivery
• We will investigate the complaint and take appropriate action
• If quality issues are confirmed, we will either replace the product or issue a refund
• We may request photos or additional details to process your claim
• A full refund or replacement will be provided for confirmed quality issues

5. Trial Period

For new customers:

• The first week of daily delivery is available as a free trial
• If you're not satisfied, you can cancel before the second week begins with no charges
• Trial period applies only to Daily Delivery plans
• You will be charged starting from the second week if you continue the subscription

6. Missed or Failed Delivery

If we fail to deliver milk on a scheduled delivery date:

• You must report the missed delivery within 24 hours
• We will attempt to deliver the milk the next day at no additional cost
• If the replacement delivery also fails, a refund will be issued for that week
• We apologize for any inconvenience and will work to resolve the issue quickly

7. Price Changes

Regarding subscription pricing:

• We will notify you at least 2 weeks in advance of any price changes
• You will have the option to accept the new price or cancel your subscription
• No charges will be applied at the new price until you acknowledge the change

8. Non-Refundable Scenarios

Refunds will NOT be issued in the following cases:

• Milk was delivered to the provided address but not collected by you
• The milk was damaged or spoiled after delivery due to improper storage by you
• You changed your mind after accepting the delivery
• The subscription was cancelled after multiple successful deliveries
• Issues reported more than 24 hours after delivery

9. How to Request a Refund

To request a refund or initiate a cancellation, please:

• Email us at hello@freshfarmmilk.com with your subscription ID
• Call us at +91 98765 43210 during business hours
• Provide details of your request (cancellation, refund, quality issue, etc.)
• Include any supporting information (photos for quality issues, etc.)
• Our team will process your request within 2 business days

10. Refund Timeline

After we approve your refund request:

• Processing: 1-2 business days to process and approve
• Bank Transfer: 5-7 business days to reflect in your account
• Credit Card: 5-7 business days to reflect in your statement
• Payment may take longer during weekends and public holidays

11. Modification of Plan

You can modify your subscription plan at any time:

• Change frequency (daily to weekly, etc.)
• Change delivery days and times
• Increase or decrease quantity
• Modifications take effect from the next scheduled delivery
• Contact us at least 24 hours before the next delivery to make changes

12. Contact Us

For any questions or assistance with refunds and cancellations, please reach out:

Company: DHI UTKALP (Brand: DesiDu)
Email: support@desidu.com
Phone: +91 96062 05414
Business Hours: Monday - Saturday, 8 AM - 8 PM IST

13. Policy Changes

DHI UTKALP (operating as DesiDu) reserves the right to modify this Refund & Cancellation Policy at any time. Changes will be communicated to you via email. Continued use of our services after changes constitutes your acceptance of the updated policy.